Our Care Process
When arranging your care package, we follow a stringent process to ensure that you receive a truly exceptional and high quality care service.
Stage 1Our specialist Care Team receives your homecare enquiry. We will discuss your specific care requirements with you and get to know your personality and preferences. We will provide information on the services that are available to you, as well as an outline of costs.
Stage 2We will arrange for a member of our Care Team to visit you and carry out a comprehensive care assessment of your care needs, including a risk assessment to ensure your safety. Following this visit, a fully costed care package will be offered.
Stage 3We will finalise your care plan with you and your family, making sure you are happy with every aspect and that all your needs are met.
Stage 4We will identify suitable healthcare professionals to support you in-line with your care plan and arrange for you to meet them to ensure that all of your needs are met. If any additional training is required to support your care requirements, this will also be coordinated.
Stage 5Your individual care plan commences.
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